By booking or receiving services at OYESPA, you agree to the following terms and conditions. If you have any questions, our team is happy to help before your visit.
1. Appointments & Arrival
Guests are encouraged to arrive a little early for their scheduled appointments. This provides time to settle in, enjoy available beverages, and browse the retail area before the service begins.
2. Refunds & Service Satisfaction
OYESPA does not offer refunds on services due to its consultation process. If you have concerns about the outcome of a service, please contact us within 5 days. We will review the concern and may make reasonable adjustments or provide a complimentary revision when appropriate and professionally safe. This does not apply when a guest simply changes their mind or requests a different service after the original appointment.
3. Late Arrivals
Appointments include a 15-minute grace period. Guests who are running late should contact OYESPA so the provider can be notified and accommodations can be made when possible.
4. Deposits
A $50 deposit is required for new-client bookings over $150. A 50% deposit is required for luxury and medspa services, including injectables, advanced skin treatments, laser services, spa packages, hair or lash extensions, bridal parties, and similar services. Deposits are applied toward the service total at checkout.
5. Cancellations & Rescheduling
Standard appointments require at least 24 hours' notice to cancel or reschedule. Spa packages, bridal parties, hair extensions, and medspa services require 48 hours' notice. When cancellation occurs within the required window, the deposit is credited to the guest's store account.
6. Consultations & Medspa Good Faith Exams
Every service begins with a consultation covering goals, expectations, relevant medical history, pricing, timing, and expected results. Some corrective or advanced services may require multiple sessions. For all medspa services, a Good Faith Exam (GFE) must be completed before treatment. The medical evaluation is performed by a licensed healthcare provider through a secure third-party telemedicine platform and can be completed from home.
7. Product Exchanges
Unopened Aveda or skincare products purchased from OYESPA can be exchanged for another product of equal or lesser value. Promotional pricing does not apply to exchanges.
8. Guest & Child Safety
Only guests receiving services are permitted in treatment areas. Other guests may wait in the reception or café area. Children are not permitted in medspa, spa, or nail rooms and must remain supervised. During extended hours, only the person with the scheduled appointment may enter the facility.
9. Cell Phones & Devices
Phones and other devices should be silenced or turned off to maintain a tranquil environment. Two-way communication devices should be placed in 'Off' mode.
10. Payment Policies
OYESPA is not responsible for lost or stolen items. Guests using CareCredit, Aveda Rewards, Aveda Certificates, Spafinder, Spaweek, or OYESPA Gift Cards should notify the salon when booking or checking in. Promotional offers cannot be combined with those payment methods. We do not accept peer-to-peer payments such as Zelle, Venmo, Cash App, PayPal, Apple Cash, or similar wallet-to-wallet transfers. Apple Pay and Google Pay are accepted when connected to a supported credit or debit card. Guests may be required to show a valid government-issued photo ID to verify the payment card being used or when redeeming prepaid series, packages, or promotional offers. Failure to follow the payment policy can result in refusal of current or future services.
11. Booking Requirements
A guest's name, phone number, email address, address, and credit card are required to hold a booking.
12. Taxes & Additional Fees
Depending on the service, the final bill may include Sales Tax, MN Care Tax, Green Circle Fee, Physician Fee, or Facility Fee.
13. Gratuity
A 20% gratuity is automatically added to the guest's ticket but can be adjusted upon request at checkout. Gratuities may not be handed directly to providers. The final receipt lists all applicable charges and tips and should be retained as proof of purchase.
14. Pricing
All menu prices are starting prices and are subject to change following a professional consultation. Final pricing can vary based on the provider's credentials, licensing, experience, and the specifics of the requested service.
15. Digital Waiver
All guests must complete OYESPA's digital waiver before arriving for their service.
16. Feedback & Concerns
OYESPA welcomes comments, concerns, suggestions, and other feedback through its concierge email. Guests who want to discuss an issue directly with management can request a dedicated appointment. Guests also receive a survey after each visit to provide feedback about their experience.
Questions About Our Policies?
Our concierge team is available to clarify any policy before you book. Reach out by phone or email, or visit our contact page.