SMS Terms and Conditions

1. OYESPA SMS Program

OYESPA may use text messaging to communicate with customers who have provided their express consent to receive SMS or MMS messages.

Depending on the consent you provide, messages may include:

• Appointment confirmations and reminders
• Scheduling and rescheduling communications
• Customer-service responses
• Service-related notifications
• Requested information
• Follow-up messages
• Promotional offers
• Special events
• News and service announcements
• Occasional marketing communications

Consent to receive marketing text messages is not a condition of purchasing any product or service from OYESPA.

2. How You Opt In

You may opt into the OYESPA SMS program by:

• Checking an optional SMS-consent checkbox on an OYESPA website form
• Providing consent through our online booking or appointment process
• Completing another OYESPA form that clearly requests permission to send text messages
• Texting an advertised opt-in keyword, such as JOIN, to an OYESPA messaging number
• Providing express written consent through another documented method

Providing your telephone number without selecting or completing an SMS opt-in method does not automatically enroll you in marketing text messages.

By opting in, you confirm that you are the owner or authorized user of the mobile number provided; you are authorized to approve text messages to that number; you are at least 18 years old or have the permission of a parent or legal guardian; and you agree to receive recurring SMS or MMS messages from OYESPA as described in the consent disclosure presented when you opt in.

3. Message Frequency

Message frequency varies based on your appointments, requests, account activity, and the types of communications you have agreed to receive.

Recurring promotional messages may be sent periodically. OYESPA does not guarantee that a specific number of messages will be sent during any particular period.

4. Message and Data Rates

Message and data rates may apply.

Your wireless carrier's standard messaging, data, and other charges may apply to messages sent to or received from OYESPA. Contact your wireless carrier for information about your messaging and data plan.

5. How to Opt Out

You may cancel SMS messages from OYESPA at any time by replying STOP to any message you receive from us.

You may also use supported opt-out keywords such as:

• STOP
• END
• CANCEL
• UNSUBSCRIBE
• QUIT

After submitting an opt-out request, you may receive one final text message confirming that you have been unsubscribed. You will no longer receive messages through that SMS program unless you provide consent again.

If you have subscribed to more than one OYESPA messaging program, you may need to opt out of each program separately.

6. How to Get Help

For assistance, reply HELP to any OYESPA text message.

You may also contact OYESPA directly: OYESPA Salon & Spa, 7741 Amana Trail, Inver Grove Heights, MN 55077. Phone: 651-371-9100. Website: https://www.oyespa.com

7. Privacy

Your privacy is important to us. Information collected through our SMS program will be handled according to our Privacy Policy.

Mobile information collected for the SMS program will be used to provide the communications and services you requested and to administer the messaging program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Supported Carriers

SMS delivery is subject to your wireless carrier's network availability. Participating carriers may change without notice. Wireless carriers are not responsible for delayed, undelivered, or misdirected messages.

OYESPA cannot guarantee that every message will be delivered because delivery may be affected by your wireless carrier, mobile device, network availability, telephone-number status, or other circumstances outside our control.

9. Availability and Changes

OYESPA may modify, suspend, or discontinue all or part of its SMS program at any time. We may also update these SMS Terms and Conditions periodically.

Changes become effective when the revised terms are published on our website. The “Last updated” date at the top of this page identifies the most recent revision.

10. Your Responsibilities

You agree to provide accurate and current contact information. If you change, deactivate, transfer, or relinquish your mobile number, you should opt out of the OYESPA SMS program before the change occurs.

You agree not to use the SMS program for unlawful, abusive, fraudulent, or unauthorized purposes.

11. No Guarantee of Immediate Response

Text messaging should not be used for emergencies, urgent medical concerns, or time-sensitive requests requiring immediate attention.

If you are experiencing a medical emergency, call 911 or seek immediate medical assistance. Do not send sensitive medical or financial information by text message.

12. Contact Us

Questions concerning the OYESPA SMS program or these terms may be directed to: OYESPA Salon & Spa, 7741 Amana Trail, Inver Grove Heights, MN 55077. Phone: 651-371-9100. Website: https://www.oyespa.com