Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest OYESPARK magazine waiting. Our retail area of Aveda products is also available for browsing and shopping.

Refunds:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Late/Cancellations:

We understand that sometimes things happen that can cause delays, so that is why we have a 15-minute grace period on all appointments. If you are running late for your appointment, please get in contact with us so that we are aware and can let your service provider know. This way we can accommodate you the best way we can. 

Please note that Oyespa will require a $50 deposit for all new client bookings over $150 and will require a 50% deposit on all luxury services (spa packages, hair extensions, bridal parties, etc.). 

If you need to cancel your appointment, please give us a courtesy call at least 24 hours prior to your visit. For all Spa packages, Hair extensions, and Bridal parties, we require a 48–hour cancellation.  

Please note that deposits for appointments canceled within 24 hours/ 48 hours will be refunded if you cancel prior to. The amount given prior to your appointment will be put towards your service when you check out. 

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

Cell phones and electronic devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and payments:

Oyespa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.